Ferti Plus Privacy Policy

Ferti Plus Fertility Hospital and IVF Center ("Ferti Plus", "we", "us") is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit fertiplus.lk or interact with our services.

1. Who We Are

Ferti Plus Fertility Hospital and IVF Center
No. 875/1 William Gopallawa Mawatha, Kandy 20000, Sri Lanka
Phone: +94 70 611 1162  |  Email: [email protected]

2. Information We Collect

Information You Provide Directly

• Contact form submissions: name, email address, phone number, and message content.
• Email newsletter sign-ups: email address.
• Patient enquiries: medical questions or concerns you share with us.

Information Collected Automatically

• IP address, browser type, operating system, and referring URL.
• Pages visited, time spent on the Website, and click activity (via cookies and analytics tools).

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our services.
• Send newsletters or updates where you have consented.
• Improve the Website and user experience through analytics.
• Comply with legal obligations.
• Protect the security of the Website and our patients.

We will never sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please read our Cookie Policy.

5. Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain personal data submitted via our contact form for a maximum of 24 months unless a longer period is required by law or is necessary for ongoing correspondence. You may request deletion of your data at any time (see Section 8).

7. Third-Party Services

Our Website may use the following third-party services, each with their own privacy policies:

• Google Analytics — Website usage analytics.
• Google Maps — Location display and directions.
• YouTube — Embedded video content.
• Facebook / Instagram / TikTok / YouTube — Social media links.

We encourage you to review the privacy policies of these third parties.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Withdrawal of consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected].

9. Children's Privacy

This Website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

10. Links to Other Websites

Our Website contains links to external websites. Ferti Plus is not responsible for the privacy practices of those sites and encourages you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the Website after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions or requests, please contact:

• Ferti Plus Fertility Hospital and IVF Center
• No. 875/1 William Gopallawa Mawatha, Kandy 20000, Sri Lanka
• Phone: +94 70 611 1162
• Email: [email protected]